Privacy policy

What this website collects

This website does not use cookies, advertising trackers or third-party analytics. It does not create a profile of you, and it does not ask you to create an account.

Like any website, the server that delivers these pages keeps standard access logs. Those logs are produced by our hosting provider and typically record the requesting IP address, the page requested, the time of the request and the browser's user-agent string. They exist so the site can be kept secure and available, and we do not use them to identify individual visitors.

Information you send us

The contact routes on this site are a telephone number, an email address and a WhatsApp number. We only hold personal information when you choose to send it through one of those channels. That usually means:

• your name and the company you represent;
• the contact details you use to reach us, such as a telephone number or email address;
• the details of your application: product, environment, throughput, line layout, drawings or photographs you choose to attach.

Please send only the information needed to specify your application. Do not send sensitive personal data.

How we use it

We use what you send to respond to your enquiry: to understand the application, to prepare a specification, quotation or design brief, and to provide support for equipment we have supplied. We do not sell your information, and we do not use it for automated decision-making.

We will only send you material you did not ask for if you have told us you want it, and you can ask us to stop at any time.

Who we share it with

We share enquiry details outside Roarer only where it is necessary to answer you, for example with a manufacturing or logistics partner involved in quoting or supplying your system, and only to the extent needed for that purpose.

Your messages also pass through the providers that carry them: your email provider and ours, the telephone network, and WhatsApp for messages sent on that channel. Those services handle your message under their own terms and privacy policies, which we do not control.

How long we keep it

We keep enquiry correspondence for as long as needed to answer it and to support any equipment supplied as a result, and for as long as we are required to keep business records. When correspondence is no longer needed for either purpose, it is deleted.

Your choices

You can ask us to tell you what enquiry correspondence we hold about you, to correct it if it is wrong, to send you a copy, or to delete it. You can also ask us to stop contacting you. Use the details below, and we will respond within a reasonable period.

If you believe we have handled your information badly, please raise it with us first so we can put it right.

Hosting and security

This website is served over an encrypted HTTPS connection. The site itself holds no customer database: there are no forms, logins or payment functions on these pages, so there is no store of visitor data to breach. Enquiry correspondence is held in our business email and messaging accounts, which are access-controlled.

Changes to this policy

If we change how we handle information, we will update this page and change the date shown at the top. This version applies from the date shown.